The General Manager is directly responsible to ensure overall excellence across all departments, ensuring they are effectively managed in a profitable and professional manner. The GM oversees the day to day operation of the facility to create and maintain maximum profitability, customer satisfaction levels, product quality and uniqueness, service standards, facility maintenance, work environment, and property health & safety practices.

Job Descriptions


  • The GM oversees the sales, marketing and revenue management of the property to ensure it is effectively promoted and positioned within the market; oversees and/or directs implementation of sales and marketing plans, programs, initiatives to ensure the sustained success of the property by maximizing occupancy levels and revenues 
  • With Operations, the GM will ensure that Fitness & Wellness operations at the property exceed guest expectations and financial targets. The GM will also oversee plans, initiatives and strategies to support the profitability, efficiency and effectiveness in Fitness & Wellness operations and growth. 
  • The GM will lead efforts to ensure that effective human resource, management/leadership best practices are implemented in way that creates and maintains an engaged, productive, and high-performing workforce and work environment, and that are in accordance with local law and create policies and procedures. 
  • Directly reporting to the Founders and Managing Director. To produce financial and operations reports for weekly and monthly meetings and review.  

Minimum Requirements 

  • Minimum five (5) years’ experience as an Executive General Manager and/or other hotel operations management position in which comparable job knowledge and skills have been acquired. 
  • Five (5) years’ experience in all phases of 5-star resort and/or hotel management, including sales and marketing/revenue management in a first-class hotel organization, daily management of all areas of operations involving human resources, fitness and wellness, budget management, rooms, housekeeping, resort maintenance, long-range planning and administration of services. 
  • Candidate will ideally have previous experience and personal interest within the health, fitness and wellness industry 
  • Bachelor’s degree in business, health club or resort management or other related field preferred; previous experience in hotel management or an equivalent combination of education and experience from which comparable job knowledge and skills have been acquired may be substituted for a degree. 
  • Fluent English  
  • A second language preferred  


Top salary & Kitas offered  
















Key Tasks 

  • Review and install new system and operations across the business  
  • Manage heads of department and oversee all aspect of the spa operations 
  • Be involved with Sales and Marketing of the spa 
  • Maximize departmental profit without affecting departmental expenses and budget 
  • Work with hotel management and other department heads as a team, in line with company goals and objectives 
  • Learn and use all pre-existing Hotel Management Systems and Spa Software System as a tool to carrying out daily tasks and suggest upgrades 
  • Greet VIP Guests  
  • Set and attend daily morning and evening briefings 
  • Making sure to manage all the department base on product with Leading Quality Assurance standards 
  • Ensure high standard of service and high quality of treatments at all times 
  • Ensure staffs are professional, courteous and attentive to every guest’s needs 
  • Monitor feedback and take service recovery action should there be a glitch or guest complaint 
  • Ensure health and safety standards are maintained at all times 
  • Ensure staffing level is sufficient and appropriate to promote smooth flow of daily operation and allow for growth and peak season  
  • Ensure staff carries out tasks appropriately according to their designation 
  • Carry out staff appraisal at appropriate time to monitor staff performance 
  • Carry out appropriate disciplinary action as and when necessary 
  • Ensure the building and facilities are properly maintained and well organized in order to provide an optimal environment to guests and staff 
  • Ensure visiting consultants and VIPS for the retreats and visits are well looked after and properly assisted 
  • Manage/Conduct building, facility and product orientation for new employees as well as current employees 
  • Maintain BFB brand standard by organizing regular refresher trainings 
  • Encourage professional development among staff by planning appropriate training programs for staff 
  • Ensure departmental training is carried out on a monthly basis with positive attendance 
  • Ensure each departments have written SOP’s to create standard and effeiency and to form the company SOP manual  
  • Set procedures and manage stock systematically in order to keep a proper and accurate inventory control 
  • Ensure retail outlets look interesting and stocked up at all times 
  • Enhance product knowledge among employees 
  • Promote retail outlets and boost retail sales 
  • Prepare department’s annual budget and business plan. 
  • Monitor monthly revenue and expenses to ensure they are in line with the budget planned 
  • Prepare monthly report and communicate financial performance of the department in a timely manner 
  • Implement cost control procedures and corrective action plans where necessary 
  • Ensure In-house promotions are utilized  
  • Work with Sales and Marketing to increase the local market capture rate. 
  • Work with the internal departments to ensure the facility is being effectively promoted to all members and guests 
  • Database Management 
  • Interact with guests to understand more of their preference and needs and find out on areas which requires improvement 
  • Develop good relationship with the department managers  
  • Develop short and long term goals for departments and communicate goals and strategy to the employees 
  • Set high standards and expectation for the department managers and lead the team by example 
  • Take responsibility of your own action and be proactive and driven  
  • Develop expertise of your subordinates through delegation and by giving them support, motivation and direction 
  • Encourage teamwork among employee and organize teambuilding activities. 
  • Follow all rules relating to confidentiality of property and company information and do not share information with inappropriate people 
  • Ensure full knowledge of all hotel systems in order to maintain full maximization of systems use 

Please include a cover letter and resume when applying for any positions within Body Factory Bali. We update our job opportunities area regularly so please monitor this section for future openings.

Body Factory Bali